Shipping policy
Last Updated: October 13, 2026
At Miniagic, we carefully prepare every order so your jewelry reaches you ready to become part of your special moments. This Shipping Policy explains how we process, dispatch, and deliver your purchases.
1. Order Processing
Orders are processed after successful payment confirmation.
Processing times may vary depending on order volume, product availability, public holidays, and other operational circumstances. Orders are not necessarily processed or dispatched on weekends or public holidays.
You will receive an order confirmation after placing your order. Where tracking is available, we will share shipping information once your order has been dispatched.
2. Shipping Destinations
Miniagic ships to the destinations currently supported at checkout.
Available destinations, shipping methods, and delivery charges will be displayed during checkout where applicable. If your location is not available, please contact us at miniagic@gmail.com for assistance.
3. Shipping Charges
Shipping charges, where applicable, are calculated or displayed at checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms specified in that offer.
4. Estimated Delivery Times
Delivery times depend on your destination, selected shipping method, courier service, and other factors.
Any delivery estimate displayed on our website or provided by our team is an estimate rather than a guarantee unless explicitly stated otherwise.
Delays may occur due to courier disruptions, weather conditions, public holidays, customs inspections, or other circumstances beyond our reasonable control.
5. Tracking Your Order
If tracking is available for your shipment, the tracking details will be provided once your order has been dispatched.
Tracking information may take some time to become active after the courier receives the parcel.
Please use the provided tracking information to follow your shipment’s progress.
6. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery details.
Miniagic cannot guarantee successful delivery when incorrect or incomplete information is provided. If you notice an error, contact us as soon as possible at miniagic@gmail.com
Changes may not be possible after an order has been processed or dispatched.
7. Failed Deliveries and Unclaimed Packages
If a delivery fails because the customer provided incorrect information, was unavailable to receive the parcel, or did not collect the shipment when required, additional shipping charges may apply to a redelivery where permitted by law.
Please contact us if your package is returned to us or if you need help resolving a delivery issue.
8. Lost, Delayed, or Damaged Shipments
If your shipment appears to be delayed, lost, or damaged during delivery, please contact us at miniagic@gmail.com with your order number and any relevant photographs or tracking details.
We will review the issue and coordinate with the courier where appropriate.
If your jewelry arrives damaged or incorrect, please notify us within 48 hours of delivery and provide clear photographs so we can assess the issue.
9. International Shipping and Customs
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country’s regulations.
Unless otherwise stated at checkout, these charges are the customer’s responsibility. Delivery may be delayed by customs inspections or clearance procedures.
Customers are responsible for ensuring that purchases comply with applicable import regulations in their destination country.
10. Contact Us
For questions about shipping, delivery estimates, or an existing order, please contact:
Email: miniagic@gmail.com
Website: https://miniagic.com
Please include your order number so our team can assist you efficiently.
Thank you for shopping with Miniagic.