Refund policy

Last Updated: October 13, 2026

At Miniagic, we believe every piece of jewelry should feel special. Each order is prepared with care, and we want your experience with us to be just as lovely as the piece you choose.

If something isn’t quite right with your order, we’re here to help. Please review our Exchange Policy below to understand the eligibility requirements, exchange process, and applicable shipping costs.

1. Exchange Eligibility

Miniagic offers exchanges within 7 calendar days of receiving your order, subject to the conditions outlined in this policy.

To qualify for an exchange, the item must:

* Be unused, unworn, and in its original condition.
* Be returned with its original packaging, tags, and accessories, where applicable.
* Show no signs of wear, damage, alteration, or improper handling.
* Be accompanied by your original order details or proof of purchase.

Items that do not meet these conditions may not qualify for an exchange.

Please note: An exchange request must be submitted within 7 calendar days of delivery. Contacting us within this period does not automatically guarantee approval; the item must also meet the applicable eligibility requirements.

2. How to Request an Exchange

We aim to make the exchange process as straightforward as possible.

To request an exchange:

1. Contact our team: Email us at info@miniagic.com within 7 calendar days of receiving your order.
2. Provide your order details: Include your order number, the name of the item you wish to exchange, and the reason for your request.
3. Wait for confirmation: Our team will review your request and provide instructions for the next steps.
4. Send the item: Once your exchange is approved, carefully package the item and ship it according to the instructions provided by our team.
5. Receive your exchange: Once we receive and inspect the returned item, we will confirm whether it meets our exchange requirements and guide you through the next steps.

Please do not send an item back before receiving instructions from our team, as this may delay the process.

3. Damaged, Defective, or Incorrect Items

We take care to prepare every Miniagic order properly. However, if your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please email miniagic@gmail.com with:

* Your order number.
* A brief description of the issue.
* Clear photographs showing the item and the damage or discrepancy.
* Photographs of the packaging, if relevant.

Our team will review the information and advise you on the appropriate resolution.

If the issue is confirmed to be attributable to an error on our part or damage during delivery, Miniagic will cover the reasonable shipping costs associated with the approved resolution.

Please retain the item and its original packaging until our team has advised you on how to proceed.

4. Exchange Shipping Costs

For exchanges requested for reasons other than an item arriving damaged, defective, or incorrect, the customer is responsible for the applicable shipping costs.

These costs may include shipping the original item back to Miniagic and shipping the replacement item to the customer.

If the exchange is required because we sent an incorrect item or the order arrived damaged or defective, Miniagic will cover the reasonable shipping costs associated with the approved exchange or resolution.

We recommend using a reliable shipping service and retaining your tracking information until the exchange has been completed.

5. Exchange Restrictions

Miniagic allows exchanges only for the same product design, same colour, and same size as the original purchase. Exchanges for a different design, colour, size, or product are not permitted.

All exchanges are subject to product availability. If the original item is unavailable for exchange, our team will contact you to discuss the available options.

An exchange is subject to approval and the eligibility requirements outlined in this policy. Items must be unused, unworn, and returned in their original condition and packaging.

Please ensure that you carefully review your order details before completing your purchase.

6. Items That Do Not Qualify for Exchange

An exchange may be declined if:

* The request is submitted after the 7-calendar-day exchange window, except where applicable law requires otherwise.
* The item has been worn, used, altered, or damaged after delivery.
* The item is returned without the required original packaging or accessories, where applicable.
* The item shows signs of misuse, improper storage, or handling inconsistent with reasonable care.
* The item does not meet the eligibility requirements outlined in this policy.

If you believe an item has a manufacturing defect, please contact us so that we can review the matter individually.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

7. Refund Policy

Miniagic does not offer refunds for change of mind, incorrect product selection, or other reasons not covered by applicable law.

Our standard resolution for eligible requests is an exchange, subject to the terms of this policy.

This restriction does not apply where a refund or another remedy is required by applicable law, or where Miniagic expressly agrees to an alternative resolution.

8. Order Cancellations and Delivery Issues

If you wish to cancel or modify an order, please contact us as soon as possible at info@miniagic.com. Requests are subject to the order’s processing and dispatch status, and cancellation cannot be guaranteed once an order has been processed or shipped.

If your order has not arrived or appears to be delayed, please contact our team with your order number so we can help investigate the delivery status.

9. Processing Time

Exchange requests are reviewed as promptly as reasonably possible. The overall processing time depends on the nature of the request, shipping transit times, product availability, and the time required to inspect the returned item.

Our team will keep you informed of the next steps and any additional information needed to complete your exchange.

10. Contact Us

If you have questions about this policy or would like assistance with an exchange, our team is here to help.

Email: miniagic@gmail.com
Website: https://miniagic.com
Brand: Miniagic

When contacting us, please include your order number to help us assist you more efficiently.

Thank you for choosing Miniagic. We appreciate your trust in our brand and want every experience with us to feel thoughtful, personal, and special.